Teak Carpet UK has taken every step to ensure the carpet range is of the highest possible quality including having the finished product rated by a leading textile testing facility AWTA. AWTA provides results on a 1 to 8 scale where 8 is the maximum rating attainable. All weather, indoor/outdoor carpet manufactured has attained a rating of 7 – 8 for resistance to UV degradation, colour retention and exposure to salt water. However, no conditioning will completely prevent some reaction to constant exposure to direct sunlight. Some colour change should be expected if these conditions are to be endured. This product is resistant to staining from most materials. Whilst direct exposure to the sun will have little effect on the pile, the product will not withstand heat in excess of 130°C, either from direct application or radiation. Claims where the yarn has clearly melted from excessive heat from any source will not be accepted.
Teak Carpet UK will warrant carpet for a period of 1 year from date of purchase and in accordance with provisions set out in this document. The product warranty covers excessive wear, UV degradation, and excessive fading as well as manufacturing defects. Claims for failure of the product to meet our expectations in these respects will be dealt with by supply of replacement carpet only. No other cost associated with the replacement of the product will be accepted by Teak Carpet UK.
In all warranty matters, Teak Carpet UK reserves the right to accept or deny claims and/or vary the amount of any accepted settlement regardless of circumstances. Teak Carpet UK also reserves the right to inspect any product which is the object of a claim prior to accepting that claim as valid. All claims must be processed back through the original chain of supply and be supported by the relevant invoicing and documentation. Teak Carpet UK require the faulty product to be returned to us, such that research can be carried out to prevent future occurrences of any product fault.
Products sold as specials or seconds do not carry any warranty and are sold by Teak Carpet UK and accepted by the customer without any offered recourse.